Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
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Book Overview
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere...
Format:Hardcover
Language:English
ISBN:0814415385
ISBN13:9780814415382
Release Date:April 2010
Publisher:Amacom
Length:192 Pages
Weight:0.98 lbs.
Dimensions:0.8" x 6.3" x 9.1"
Age Range:18 years and up
Grade Range:Postsecondary and higher
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