CNE Service & Support Exam Cram Exam 50-635

This book is excellent and almost covers everything which you need to know for the exam. The practice questions in this book are very useful. I used both this book and the old student manual (course 801) from Novell to study for the exam. This book hasn't mentioned about ARCNet. Make sure you get some additional information from the student manual as well. Of course, you still need to know how to use MTL SupportSource and the Support Connection CDs. I highly recommended to study the exam with this valuable book.