Everyone Can Win: How to Resolve Conflict

This excellent workbook for handling interpersonal conflict has been reprinted over thirteen times since it was originally published in 1989, and enjoys international recognition as one of the most practical "tool-kits" for achieving win/win resolutions. There are twelve "tools" in the kit. Just as a tool has many uses, so these skills can be transferred across diverse spheres of activity. The skills you teach a young child are basically the same ones needed by an international diplomat. One morning at 7:00 a.m. you'll pull out a "tool" for a problem in the kitchen, and find yourself needing it again in a difficult meeting at 11:00 a.m. The book presents everyday examples and stories that reflect the variety of contexts and the transferability of skills. Issues dealt with include: creative response, empathy, assertiveness, co-operative power, managing emotions, mapping conflict, negotiation/mediation, and broadening perspectives. There is also a helpful Conflict Checklist in the Appendices to analyze a problem in detail or to decide which tool is most needed in a situation. This is an indispensable reference for leaders who must frequently deal with conflict.

This is one of the best books on conflict resolution I have seen. It is practical, easy to read, makes conflict understandable and laughable, and covers the key underlying problems inherent in most conflict scenarios. Most people view conflict as an out and out battle. Clues and levels of conflict are discussed and tools anyone can use are included. I had used their earlier version for an under-graduate (college level) course I taught from 1992-1998 and the book always received rave reviews. Delightful book for a difficult topic!