Dealing with People

While your ability to manage improves with experience, this 72-page mini-guide will help you to master the fundamentals of successful management techniques. This book is filled with practical techniques to show you how to influence behavior and build positive interpersonal relationships in the workplace. Through an understanding of why people behave in certain ways, you can use practical techniques to resolve conflicts and build a committed, motivated team. "Natural instinctive behavior is not always appropriate in the workplace." pg. 6 Robert Heller shows how people adopt instinctive modes of behavior. This includes: reacting emotionally, avoiding risks, fighting under threat, spreading gossip, competing for status, dwelling on past successes, feeling more comfortable in small groups, drawing conclusions and fragmenting into small warring groups. In order to encourage cooperation, Robert suggests that appropriate behavior must be followed. This includes: establishing facts, taking risks, encouraging non-combative relationships, insisting on detailed analysis before judgment, practicing total open communication, recognizing achievement not status, learning from mistakes and choosing to work in cooperative groups. Robert Heller is a leading authority on management consulting. He shows how people have higher needs, such as pride in work. People want to feel valued. This book will show managers how to help employees build confidence, communicate clearly and achieve their potential. Through case studies and assessment tests, managers can find solutions to major workplace situations. I have never read such an enjoyable book on management. This holds many keys to wisdom. This tiny book will help you develop first-class people skills. ~The Rebecca Review