Emotional Smarts!: Redefining Personal & Professional Competence

Organization has never been my strong suit -- it's never even been a major goal. However, dealing effectively and fairly with co-workers and clients has always been very important to me. With Emotional Smarts!, Dr. Donaldson has produced a readable, effective guide to help us develop our ability to tap into our emotional smarts. She says that "from a business perspective, corporate dysfunction, inadequate management skills, and employee resistance to change are identified as the top three barriers to corporate restructuring success." Donaldson's book emphasizes the need for high self-awareness, behaviour, contact and decision-making skills. At work we want to do business with people we like, trust and respect. Emotional Smarts can help us become better in this regard and, if we give copies to the people we work with, we can help create a better working environment. Dr. Donaldson also gives workshops and seminars. I've found her website (emotionalsmarts.com) is a great addition to her book.