Emotional Labor: Putting the Service in Public Service

by Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci

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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the...

Format:Paperback

Language:English

ISBN:0765621177

ISBN13:9780765621177

Release Date:April 2008

Publisher:Routledge

Length:256 Pages

Weight:0.80 lbs.

Dimensions:0.5" x 6.1" x 9.0"

Related Subjects

Business Business & Investing Economics Health, Fitness & Dieting Health, Fitness & Dieting Industries & Professions Politics & Government Politics & Social Sciences Popular Economics Psychology & Counseling

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Emotional Labor: Putting the Service in Public Service

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