E-Service: New Directions in Theory and Practice: New Directions in Theory and Practice

by Roland T. Rust

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The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with...

Format:Paperback

Language:English

ISBN:0765608073

ISBN13:9780765608079

Release Date:July 2002

Publisher:Routledge

Length:320 Pages

Weight:1.08 lbs.

Dimensions:0.8" x 6.3" x 9.1"

Related Subjects

Business Business & Finance Business & Investing Business & Management Computer Science E-Commerce Industries & Professions Service Textbooks Web Marketing

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E-Service: New Directions in Theory and Practice: New Directions in Theory and Practice

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