E-mail: A Write It Well Guide: How to Write and Manage E-mail in the Workplace

This book is packed full of useful tips to improve your e-mail communications. The practical exercises help you apply what you've learned so you can immediately develop and maintain better e-mail habits. By following the author's advice, I've reduced the amount of time I spend writing, reading, and responding to e-mail each day. By applying the recommended techniques, such as using headers to organize my e-mail content and putting the key information right at the beginning of the e-mail, I've reduced the amount of back-and-forth conversations I have over e-mail. Now, I get my points across right from the start. Recently several colleagues have told me how clear, easy to read, and well-organized my e-mails are. I owe these compliments to this book! In addition to the practical advice about e-mail communications, the book has lots of information that is useful for improving one's writing in general. Even for seasoned writers, it's a great refresher.

Very helpful book,especially for someone who spends a good portion of the day sending and receiving e-mails. There's a little something for everyone. This is a book worthy of sharing.

A surprisingly useful and insightful guide. My first response was that a style guide for email was oxymoronic; and that, I guess, is exactly the author's point. Email is thought to be exempt from the rules of clear communication; but of course, its not. The more concise, and clear, your message is, the more likely you will get a satisfactory response. I consider myself a veteran, long-time, high-volume, email user (Investment Banker: 80+ emails / day) - yet I found much here that I had not thought about before: unique ways to highlight key points, appropriateness of style, effective formatting, etc.. Includes time saving tips, strategies for managing email, and the obligatory reminders of the permanence of email, and the common pitfalls of casual usage in corporate settings. Highly recommended.

Helping people learn to write clearly, efficiently, and effectively is an ongoing process. This book is exactly the kind of resource I'm always looking for. It's comprehensive, yet very easy to use. The information is accurate and addresses all the issues that continually come up when people use e-mail to communicate (which is much of the time). The questions and suggested activities make the book ideal for individual learning, team study programs, and workshops. And the checklists, which can be downloaded from the publisher's Web site, [...], make great handouts to reinforce training. I will certainly use this book in our e-mail and writing classes and I strongly recommend it for anyone who is responsible for helping others improve their writing and their use of e-mail in particular. Wanda Ingmire, IT Knowledge Services, APL Limited

As the author of an English reference guide/workbook, I think this book is exceptionally helpful to everyone needing to send out professional e-mails. E-mail has just about replaced informal memos and even reports. Therefore, we all need to learn how to convey the right tone, present a professional image, get our messages across clearly, learn the etiquette of e-mail, and avoid the pitfalls and hazards that e-mail technology poses. The author provides excellent, relevant examples and lays the material out in a logical, easy-to-understand fashion. I highly recommend it to individuals, HR departments, and training professionals. Jane Straus Author of The Blue Book of Grammar and Punctuation and Enough Is Enough! Stop Enduring and Start Living Your Extraordinary Life