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Hardcover Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees Book
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ISBN: 0071808078

ISBN13: 9780071808071

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

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Format: Hardcover

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Book Overview

With a Foreword by Jim Cora, former Chairman of Disneyland International

"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship

"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous...

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