The potential for conflict exists in every interaction. But when one doesn't know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive... This description may be from another edition of this product.
An excellent pick not only for business libraries, but for general-interest collections.
Published by Thriftbooks.com User , 17 years ago
Conflict is an inevitable part of life, whether it be at home or in the workplace - and Disagreements, Disputes, and All-Out War: 3 Simple Steps for Dealing With Any Kind of Conflict is key to understanding - and managing - conflict effectively, using easy exercises to demonstrate and assess typical conflict scenarios. From conflicts stemming from poor communication and incorrect assumptions to developing win-win solutions for all involved, DISAGREEMENTS, DISPUTES AND ALL-OUT WAR goes beyond the usual advice on handling difficult people to address the fundamentals of conflict, offering concrete, real-world applications for resolution. An excellent pick not only for business libraries, but for general-interest collections. Diane C. Donovan California Bookwatch
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