Digital Customer Service: Transforming Customer Experience for an On-Screen World
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Book Overview
Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable...
Format:Hardcover
Language:English
ISBN:1119841909
ISBN13:9781119841906
Release Date:August 2021
Publisher:Wiley
Length:256 Pages
Weight:1.02 lbs.
Dimensions:1.0" x 5.9" x 9.0"
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