Dealing with Difficult People
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Book Overview
Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the...
Format:Paperback
Language:English
ISBN:1633696081
ISBN13:9781633696082
Release Date:May 2018
Publisher:Harvard Business Review Press
Length:160 Pages
Weight:0.40 lbs.
Dimensions:0.6" x 4.9" x 6.9"
Related Subjects
Business Business & Investing Psychology Self Help Self-Help Self-Help & PsychologyCustomer Reviews
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