Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations

Four or five stars is what I would give depending upon your level of knowledge and experience in training. For the person new to training, this may well be an invaluable source to handle situations normally learned after years of experience. It may also be a valuable source for people who have not been very good at training, and have not been positive role models for years. For these people, the cost is well worth it. For those with a great deal of positive learning and experience, it may be nothing more than a review or validation of what they are already doing. Those people will also lament the high cost.

A great way to quickly pick up ideas for those problem people in EVERY classroom. I train technology and, although this book is not necessarily geared toward technology training, I believe I can easily apply these strategies in my sessions. Thanks Bob & Dave!