This book is filled with stories of how people's lives changed dramatically in a single moment. Some were due to what I call mundane miracles - a birth, a death - others were due to more catastrophic events - fires, bankruptcy and so on. However, I was struck by the number of times the turning point was due to a casual comment or a passing kindness by strangers. Perhaps this should be a wake up call for all of us about the impact we have on the lives of others.
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