Customer Surveys for Agency Managers: What Managers Need to Know

by Houten Therese Van, Urban Institute, Therese Van Houten, et al.

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This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys...

Format:Paperback

Language:English

ISBN:0877666725

ISBN13:9780877666721

Release Date:December 1997

Publisher:Rowman & Littlefield Publishers

Length:117 Pages

Weight:0.85 lbs.

Dimensions:1.0" x 6.0" x 9.0"

Related Subjects

Business Business & Investing Economics

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Customer Surveys for Agency Managers: What Managers Need to Know

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