Customer Service Skills for Success

by Robert W. Lucas

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Book Overview

Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0073545465

ISBN13:9780073545462

Release Date:February 2014

Publisher:McGraw-Hill Education

Length:464 Pages

Weight:2.13 lbs.

Dimensions:0.7" x 8.4" x 10.7"

Related Subjects

Communication Skills Conflict Resolution Customer Service Emotional Intelligence Leadership Skills Problem Solving Teamwork And Collaboration Time Management Effective Communication Business

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