Customer Service Over the Phone

Name: Must have for a customer service representative
Item: Customer Service Over the Phone
Rating: 4
Author: Thriftbooks.com User

by Stephen Coscia

A comprehensive text designed for managers and agents, this guide explains the basics of customer service technology, including e-mail, automatic call distributors, fax-on-demand and voice mail. This description may be from another edition of this product.

Format:Hardcover

Language:English

ISBN:0936648414

ISBN13:9780936648415

Release Date:January 1992

Publisher:CMP Books

Weight:0.35 lbs.

Related Subjects

Business Business & Investing

Customer Reviews

1 rating

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Must have for a customer service representative

Published by Thriftbooks.com User , 17 years ago

This is a good book to read, if you plan to get into the customer service field, and work with customers on the phone. The book teaches you techniques that can help you solve problems, control your anger, calm the customer down, and a host of things; but you will have to buy the book to learn more.

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Customer Service Over the Phone

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Must have for a customer service representative

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