Skip to content
Menu Button
Scan a barcode
Scan
My Lists
Scan a barcode
Scan
Points EXTRAVaganza! Ends Dec. 1
Earn 2x points sitewide PLUS extra points →
Paperback Customer Service Intelligence Book
Share to Facebook
Share to Pinterest
Share to Twitter

ISBN: 075068190X

ISBN13: 9780750681902

Customer Service Intelligence

by and
No Customer Reviews

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: - emotional intelligence - behaviour modification - role modelling - dimensions of procedure and conviviality - expectancy theory - socio-cultural concepts of (service) community - customer service as dynamic 'object' in activity theory -...

Recommended

Format: Paperback

Condition: New

$56.72
50 Available
Ships within 2-3 days
Add to Wish List

Related Subjects

Business Business & Investing Economics

Customer Reviews

0 rating
Write a review
Trustpilot

Popular Categories

Website

My Account

Partnerships

Quick Help

About Us

ThriftBooks sells millions of used books at the lowest everyday prices. We personally assess every book's quality and offer rare, out-of-print treasures. We deliver the joy of reading in recyclable packaging with free standard shipping on US orders over $15. ThriftBooks.com. Read more. Spend less.

Follow Us

Link to Facebook
Link to Twitter
Link to Pinterest
Link to Tumblr
Link to Instagram
Copyright © 2024 Thriftbooks.com Terms of Use | Privacy Policy | Do Not Sell/Share My Personal Information | Cookie Policy | Cookie Preferences | Accessibility Statement
ThriftBooks® and the ThriftBooks® logo are registered trademarks of Thrift Books Global, LLC
GoDaddy Verified and Secured