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Paperback Customer Service for Hospitality and Tourism 2nd edition Book
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ISBN: 1911396463

ISBN13: 9781911396468

Customer Service for Hospitality and Tourism 2nd edition

by , ,
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Format: Paperback

Condition: Good

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Book Overview

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the 'whys' and 'hows'of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature...

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Business Business & Investing

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