Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and Usaa

by Fred Wiersema

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Imagine a company that receives five times as many letters of praise as complaints. Picture a business for which tens of thousands of customers line up, unsolicited, to open an account. Think of a global corporation that continues to set record earnings year after year, despite increasingly heavy competition. Then envision knowing the keys to these companies' successes--and using them to your company's benefit.

Southwest Airlines, Charles Schwab,...

Format:Hardcover

Language:English

ISBN:0887307728

ISBN13:9780887307720

Release Date:August 1998

Publisher:Harper Business

Length:256 Pages

Weight:1.05 lbs.

Dimensions:0.9" x 6.1" x 9.3"

Related Subjects

Business Business & Investing Economics Entrepreneurship Industries & Professions Management & Leadership Marketing Marketing & Sales Small Business & Entrepreneurship

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Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and Usaa

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