Customer Satisfaction: Focus on the Customer : Second Congress on Customer Satisfaction, May 17-20, 1992, Lake Buena Vista, Florida (American Marketing Association Proceedings Series)
ThriftBooks sells millions of used books at the lowest everyday prices. We personally assess every book's quality and offer rare, out-of-print treasures. We deliver the joy of reading in recyclable packaging with free standard shipping on US orders over $15. ThriftBooks.com. Read more. Spend less.