Customer-Focused Quality
In today's competitive global environment, companies, government agencies, and nonprofit organizations can't afford not to be quality-oriented. This guide provides all the tools you need to increase... This description may be from another edition of this product.
Format:Hardcover
Language:English
ISBN:013189630X
ISBN13:9780131896307
Release Date:September 1993
Publisher:Prentice Hall
Length:273 Pages
Weight:1.35 lbs.
Dimensions:1.2" x 6.3" x 9.3"
Customer Reviews
1 rating
Not only to be read, but to be practiced!
Published by Thriftbooks.com User , 25 years ago
This was a text that was required reading when I was in college. Now a manager of a tech support help desk for a software company, it is my strongest guiding light! Quick read, with tons of "tools". Once learned, these tools can be implemented into any business. Do your employees a favor, and keep them - read, implement and practice.
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