Customer Experience Management - The Experiential Journey
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Organizations that want to deliver required outcomes can do so by shifting gears from traditional 'command and control tactics', to a more collaborative way of working with customer interactions, ensuring relevant skills and capabilities are made available. By investing in technology, organizations that support the customer experience can provide accurate forecasting, customer in sight, and the skills and capabilities regardless of their location...
Format:Paperback
Language:English
ISBN:0244417474
ISBN13:9780244417475
Release Date:September 2018
Publisher:Lulu.com
Length:264 Pages
Weight:1.45 lbs.
Dimensions:0.7" x 8.5" x 8.5"
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