A hilarious medley of mob-cap capers and hotel hiccups as one woman learns how to master the mayhem and madness of a modern life in service. After thirty years of hard labour in the hospitality business, no bed-bug is left unturned, as you're taken on a journey Upstairs and Downstairs and beyond My Lady's Chamber. This book is for all the unsung heroes who have ever battled the ravening beast we call 'Customer Service' and who dare to unleash the...