Process Improvement

I have read this book recently and finished it in one go. This book teaches process mapping and process improvement in a very concise and to-the-point manner. There are examples of processes from real world. Best thing I liked is the bulleted approach for the important points related to processes, improvements, hindrances, measurements etc. So you need not to read through endless paragraphs to find one useful point. Its a preferred read for all Process and Quality people.