Emotional Intelligence Works: Developing "People Smart" Strategies

The book has three parts. First two parts are for everyday life and last is for managers and similar professionals. I would give five stars for first two chapters.

This "Crisp Fifty-Minute Book" covers five emotional intelligence skills: self-awareness skills, social skills, optimism, emotional control, and flexibility skills. Part 1 on "Think Smart" strategies covers self-awareness and optimistic thinking. Part 2 on "Be Smart" strategies covers social skills, emotional control and flexibility. These 5 skills are applied to organizations in Part 3 on "Work Smart" strategies.Many simple self-assessment tools are given. They are actually more specific behavioral descriptions of these 5 skills.There is a STEP model, classifying people as Stable, Thorough, Emotional or Pusher with each type's strengths and weaknesses, motivations, and communication strategies in dealing with each.Emotional intelligence is talked about a lot. It helps to get a better understanding of that through more detailed behavioral descriptions and exercises for self-awareness and change, even if they are over-simplified.