Creating a Service Culture in Higher Education Administration
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Book Overview
Service delivery is part and parcel of every higher education professional's job, both to improve service to students and to each other as "internal customers". Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions...
Format:Paperback
Language:English
ISBN:1620360055
ISBN13:9781620360057
Release Date:June 2013
Publisher:Routledge
Length:126 Pages
Weight:0.40 lbs.
Dimensions:0.5" x 6.9" x 9.9"
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