Controlling the Costs of Conflict: How to Design a System for Your Organization

This work offers an approach to controlling costs through building collaborative strength for prevention and early intervention. The authors show that there are four basic approaches, each appropriate in given circumstances, but only one-collaboration-that holds the potential of win-win outcomes. However, most organizations over-use approaches that employ avoidance, authority and power, which tend to prove costly, rather than develop and employ systems that promote collaborative resolution and end conflicts from escalating into expensive disputes. The authors take a highly realistic approach to their subject. The book is rich in substantive ideas and method. It provides detailed guidelines for building a system and applying the principles the authors champion. An excellent contribution, worthy of your attention.