Conducting Tours: A Practical Guide

Marc Mancini, Phd, is the travel industry's most well-known industry educator and speaker. As a travel school student (and later as an Instructor at the same school) I watched his many travel education videos and read many of his textbooks. He clearly presents topics vital to the travel industry and explains in depth subjects which should be required reading for all professionals in the industry. Now, even with over 13 years working in various segments of the highly diverse travel and tourism field, I find reading Dr. Mancini's books and viewing his entertaining and informative videos enhances my everyday performance. I highly recommend Dr. Mancini's materials to all currently employed in the travel industry and those considering a career change!!!

Mancini covers this popular career position thoroughly. Since it has always been a dream of mine to become a tour conductor, I found this book to explain exactly how to become one and how to do the job well.

This book was truly practical for both the established tourleader or anyone wanting to begin in the industry. There areinvaluable points that help you to establish relationships with your clients and tips to improve your confidence skills. There also also excercise that help you work your way through each chapter. Great, easy reading.

I recently took a college level course in a hospitality and tourism curriculum and this was the text used for the class. I was skeptical as to what a book could teach you about being an effective tour guide. During the class I had the opportunity to lead a group to London for a 9 day tour. I was amazed at the many tips the book gave that were helpful. He discusses the psychological aspects of "herding instincts" and how people can revert to childish behavior when they submit all decision making for a week or two to a tour guide. It includes tips on how to set up a tour package and how to get the best deals from hotels and airlines. He also discusses the different types of guide jobs including positive and negatives aspects of each. Very Helpful book!