This is the classroom book for DTR Inc.'s Comprehensive Work Readiness and Customer Service Training Program. Deeply discounted prices are available if you sign up for one of DTR Inc.'s programs, where you will also get PowerPoint presentations for the instructors to use when teaching the program. Visit www.DTRConsulting.BIZ for more information. If you have already signed up for a program, please use your DISCOUNT CODE to order these books. If you...