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Componentes do capital humano e satisfação do cliente no sector hoteleiro [Portuguese]
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Esta investiga o debru ou-se sobre as componentes do "capital humano" que afectam a "satisfa o do cliente" atrav s da presta o de servi os, com especial refer ncia a hot is de quatro e cinco estrelas em Bengala Ocidental, na ndia. O objectivo deste trabalho de investiga o identificar os principais factores do "capital humano" nos hot is seleccionados e descobrir a rela o entre os componentes do capital humano, a qualidade do servi o e a satisfa...
Format:Paperback
Language:Portuguese
ISBN:6206012069
ISBN13:9786206012061
Release Date:May 2023
Publisher:Edicoes Nosso Conhecimento
Length:144 Pages
Weight:0.49 lbs.
Dimensions:0.3" x 6.0" x 9.0"
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