Complaint Management: The Heart of Crm

by Bernd Stauss and Wolfgang Seidel

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Every company strives for increasing customer satisfaction and loyalty. But, without effective complaint management, it's only a matter of time before the seemingly sweet company-client relationship... This description may be from another edition of this product.

Format:Hardcover

Language:English

ISBN:0324202644

ISBN13:9780324202649

Release Date:February 2005

Publisher:South Western Educational Publishing

Length:320 Pages

Weight:1.35 lbs.

Dimensions:1.1" x 6.5" x 9.3"

Related Subjects

Business Business & Investing Economics Education Education & Reference

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Complaint Management: The Heart of Crm

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