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Paperback Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery Book
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ISBN: 0749465301

ISBN13: 9780749465308

Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery

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Format: Paperback

Condition: Very Good

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Book Overview

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints...

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