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Hardcover Communication Incompetencies: A Theory of Training Oral Performance Behavior Book
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ISBN: 0809314592

ISBN13: 9780809314591

Communication Incompetencies: A Theory of Training Oral Performance Behavior

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Gerald M. Phillips draws on his twenty-five-year, five-thousand-client experience with the Pennsylvania State University Reticence Program to present a new theory of modification of "inept" communication behavior.

That experience has convinced Phillips that communication is arbitrary and rulebound rather than a process of inspiration. He demonstrates that communication problems can be described as errors that can be detected and classified...

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Format: Hardcover

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