Communicating in Groups: Building Relationships for Effective Decision Making

I've been extremely pleased with this book. I purchased just to learn a bit more about the subject and to get ideas for more effective communication. The author's examples are all quite realistic, which surprised me. Her presentation of topics was clear and interesting throughout. For those who have been through lots of poorly organized meetings and felt frustration at the way poor communication disrupts our lives, Keyton's book provides plenty of concepts and strategies for improvement in those areas.