Commit to Quality
Select Format
Select Condition 
Book Overview
An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.
Format:Paperback
Language:English
ISBN:0471520187
ISBN13:9780471520184
Release Date:March 1990
Publisher:Wiley
Length:208 Pages
Weight:0.72 lbs.
Dimensions:0.7" x 6.0" x 8.9"
Customer Reviews
1 rating
The first and best book on service quality and teamwork
Published by Thriftbooks.com User , 26 years ago
This book rated an introduction by management guru Tom Peters because it was the first good book on quality and employee participation to be published in the USA. I rate it as a "gotta have if you care about your customers," because it was not only the first, it is still rates head and shoulders above anything that has been written since.
Copyright © 2024 Thriftbooks.com Terms of Use | Privacy Policy | Do Not Sell/Share My Personal Information | Cookie Policy | Cookie Preferences | Accessibility Statement
ThriftBooks® and the ThriftBooks® logo are registered trademarks of Thrift Books Global, LLC
ThriftBooks® and the ThriftBooks® logo are registered trademarks of Thrift Books Global, LLC
