Coaching Through Effective Feedback

This book/workbook is a true gem for anyone who wishes to be a strong communicator. It provides you with all the ins and outs for planning, delivering and receiving feedback. The feedback planner tool is simple, yet highly effective at giving you a process to follow to "collect, complete, revise and discuss your thoughts." The author shows you WHEN and HOW to craft a coaching discussion using the tool, and provides numerous examples of appropriate feedback planners. He also prepares you for difficult behaviors or responses that may arise. This is a great tool for the workplace and can be applied at home too!