CMMI for Services: Guidelines for Superior Service

(Part of the SEI Series in Software Engineering Series)

by Brandon Buteau, Sandra Shrum, Eileen C. Forrester, et al.

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Book Overview

CMMI(R) for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction...

Format:Hardcover

Language:English

ISBN:0321711521

ISBN13:9780321711526

Release Date:March 2011

Publisher:Addison-Wesley Professional

Length:800 Pages

Weight:2.65 lbs.

Dimensions:1.3" x 7.6" x 9.2"

Related Subjects

Business Business & Finance Business & Investing Computer Science Computers Computers & Technology Economics Management & Leadership Programming Languages Quality Control

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CMMI for Services: Guidelines for Superior Service

(Part of the SEI Series in Software Engineering Series)

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