Civilized Assertiveness for Women: Communication with Backbone-- Not Bite

Excellent information that I applied to balance necessary assertiveness in business without compromising my natural personality. An easy read with specific real-world examples. I've received positive comments from other managers since reading & applying this knowledge.

I found this book very enlightening. The author gives you practical examples that you can use in your workplace, and by just using them you engage in better communication that empowers you. It gives you an understaning of men and the techniques they have been taught from childhood to use, and how we can work with them to assert what we need. I would highly recommend this book - and I will let it speak for itself when you buy it!

I knew I needed to set limits with other people, but I didn't have the words. This book does. It gives a few phrases that work everywhere with everyone, as well as other phrases to use with bosses vs. colleagues, or with coworkers vs. family and friends. It's not your average "self-help" book -- it's down to earth and truly useful. The author explains how women are raised to not stand up for themselves and then show how we can do it without getting the backlash we fear or expect. It's a great book.

I wish I'd found this book years ago. The author doesn't just tell you what to say; she also tells you why it's important. What I found most helpful is that there's a major difference between being assertive and being aggressive, as well as between being civil and being passive. The ideas and skills in this book are so useful that my husband even read it and uses the skills at work and with me. This book has good ideas based on solid research that you can actually use!

This is a guide for not only women in the workplace but women in their personal lives. We have been preconditioned to act and talk in specific way. This book easily guides you into making sound decisions on choices of responses to difficult situations. It is easy to follow and helps you speak what is truly on your mind without being cruel. It is all about being direct and getting what you want!!