Chief Customer Officer: Getting Past Lip Service to Passionate Action

Jeanne Bliss articulates not only the importance of putting customers at the center of your business, but conveys the challenges that prevent most companies from successfully delivering great customer experiences. The real-world techniques she introduces are essential reading for senior executives aiming to succeed by improving the delivered customer experience.

Jeanne Bliss has done a fantastic job of breaking down the challenge of actually "walking the walk" of a customer centric organization in a book that is informative, thought provoking and easy to read. Her concepts are spot on, based on real life experience during her very successful career. I highly recommend this book!

This is a must read for anyone in a company struggling to get service right! Jeanne Bliss has a great way of sending a clear message to senior executives. She drives home the importance of making tough choices so companies can reach 'CustomerBliss'. Jeanne is also a great resource for other Chief Customer Officers who are leading this charge in their own companies. Whether you are in a company that is large or small, these principles just work!

A must read for anyone in business. Ms. Bliss gets it right. It is an easy read and is now required reading for everyone in our organization. Don't hesitate, buy it now!

Jeanne Bliss tells CEOs and leaders exactly HOW to make customers the center of the business. Other authors may tell you what to do, but this book gives you a complete set of instructions on how to do the work with every level of the organization. I especially like that the diagnostics and tools offered can be used immediately and that there are a multitude of proven ways to get the CEO engaged. No matter what kind of business you are in, if you've got customers, you need this book!