Cases in Hospitality Management: A Critical Incident Approach
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Book Overview
Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry - both positive and negative - and then to describe the organization's response to it...
Format:Paperback
Language:English
ISBN:047168693X
ISBN13:9780471686934
Release Date:November 2005
Publisher:Wiley
Length:176 Pages
Weight:0.60 lbs.
Dimensions:0.6" x 5.9" x 8.9"
Customer Reviews
1 rating
Needed for class
Published by Thriftbooks.com User , 16 years ago
I needed it for class. It is a good tool to get one to think about how to handle different situations in a managerial position.
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