Cases in Hospitality Management: A Critical Incident Approach

Name: Needed for class
Item: Cases in Hospitality Management: A Critical Incident Approach
Rating: 5
Author: Thriftbooks.com User

by Timothy R. Hinkin

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Book Overview

Based on over 100 interviews conducted with guests and employees of hospitality industry organizations, this book contains 55 actual brief cases and situations which illustrate concepts and issues of... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:047168693X

ISBN13:9780471686934

Release Date:November 2005

Publisher:Wiley

Length:176 Pages

Weight:0.60 lbs.

Dimensions:0.6" x 5.9" x 8.9"

Related Subjects

Business Business & Finance Business & Investing Economics Education & Reference Food, Lodging & Transportation Hospitality, Travel & Tourism Industries & Professions Management Management & Leadership

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Needed for class

Published by Thriftbooks.com User , 16 years ago

I needed it for class. It is a good tool to get one to think about how to handle different situations in a managerial position.

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Cases in Hospitality Management: A Critical Incident Approach

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