Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing
(Part of the Routledge Advances in Sociology Series)
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Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling...
Format:Hardcover
Language:English
ISBN:0415659132
ISBN13:9780415659130
Release Date:December 2013
Publisher:Routledge
Length:234 Pages
Weight:1.00 lbs.
Dimensions:0.8" x 6.1" x 9.0"
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