Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff

By Penny Reynolds

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The most important resource that any call center has is its people. Customer relationships can be made or broken by one single interaction, so much is riding on the shoulders of the frontline staff.... This description may be from another edition of this product.

Format:Hardcover

Language:English

ISBN:0974417920

ISBN13:9780974417929

Release Date:December 2004

Publisher:Call Center School Press

Length:228 Pages

Weight:1.00 lbs.

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Business Business & Investing

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Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff

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