Call Center Leadership and Business Management Handbook and Study Guide
Call center professionals continue to grow in stature as the call center’s value contribution is heightened within organizations. As call centers handle increasingly complex transactions and provide... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:0970950772
ISBN13:9780970950772
Release Date:February 2003
Publisher:ICMI Press (International Customer Management
Length:1 Pages
Weight:3.00 lbs.
Customer Reviews
1 rating
Excellent Handbook
Published by Thriftbooks.com User , 16 years ago
I am a certified CIAC - OM. This book is a must in order to pass the test or to get the stratigic prospective of an organization. However, I think the price is exaggerated! I mean you can find books that gives the same info with a much affordable price! Sorry for that! but this is my honest opinion. Anyway, It's a grate book!
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