Call Center Customer Relationship Management Handbook and Study Guide Version 2.1

by Brad Cleveland and Debbie Harne

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Customer satisfaction and loyalty have become key objectives for organizations as they recognize that long-term customers cost less to service and are more likely to spend more with the organization.... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0970950764

ISBN13:9780970950765

Release Date:February 2003

Publisher:ICMI Press (International Customer Management

Length:1 Pages

Weight:2.20 lbs.

Dimensions:0.9" x 8.5" x 10.8"

Related Subjects

Business Business & Investing

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Call Center Customer Relationship Management Handbook and Study Guide Version 2.1

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