Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition

by Brad Cleveland

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Revised and Updated with New Material High agent turnover can cripple an organization'draining the call center's budget, destroying staff morale and eroding customer satisfaction. Progressive call... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:1932558047

ISBN13:9781932558043

Release Date:September 2004

Publisher:ICMI Press (International Customer Management

Length:121 Pages

Weight:0.69 lbs.

Dimensions:0.5" x 5.8" x 8.4"

Related Subjects

Business Business & Investing Economics

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Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition

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