Business Process Modeling, Simulation and Design

This was our textbook for Process Modeling and Simulation, and one of the great things is the CD that has a trial version of the Extend Software that lets you create working simulations, and there are some step-by-step instructions that show how to make them. Being able to work with the software with the detailed instructions made this a really good learning tool. One thing I would have liked to have different would be for the authors to separate the instructions from the explanations a bit more, so you could know when you have really finished the exercise.

Book is well done in terms of business process material; however the tools chosen to simulate the design of new and modified processes are sub par based on their limited ability to optimize the performance of the new processes. Other simulation software tools exist that provide the designers and analysts with much more powerful optimization capabilities.

An excellent book. Though it requires some knowledge to OR, Statistics and OM to understand. A thoroughly enjoyable book, excellent end of chapter questions. Ideal to be used as a text book. The sildes that the author uses to teach in available on the web, and can be used by anybody desirous of using this book as a base text book.