Business Process Mapping Workbook: Improving Customer Satisfaction

by J. Mike Jacka, Paulette J Keller, Paulette J. Keller

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Erst wenn Unternehmen ihre entscheidenden Geschäftsprozesse analysieren und verbessern, sind sie in der Lage, ihre internen und externen Kunden auf höchstem Serviceniveau zu bedienen. "Business Process Mapping" ist ein praktischer Leitfaden, der die Tools bereitstellt, mit deren Hilfe Geschäftsprozesse und Unternehmensziele miteinander in Einklang gebracht werden können. Er vermittelt anschaulich, wie Unternehmen mit Hilfe des Business Process Mapping...

Format:Paperback

Language:English

ISBN:0470446285

ISBN13:9780470446287

Release Date:July 2009

Publisher:Wiley

Length:272 Pages

Weight:2.42 lbs.

Dimensions:0.8" x 6.9" x 9.8"

Related Subjects

Accounting Accounting & Finance Business Business & Finance Business & Investing Industries & Professions Textbooks

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Business Process Mapping Workbook: Improving Customer Satisfaction

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