Business and Professional Communication for the 21st Century

Here is one of the best of the hundreds of books which cover most (if not all) of the same subjects in a single volume. The authors of this one combine a textbook (without pedantry) with a manual (without condescension). Their material is organized in a series of "Units":1. Overture [eg "The Communication Process"]2. Managing Relationship Life in the Workplace [eg "The Art of Listening"]3. Managing Work Life in the Workplace [eg "Managing Stress and Conflict"]4. Managing Public Life in the Workplace [eg "Establishing Your Presentation Goals"]5. Managing Techno-Life in the Workplace [eg "Three Tips for Managing Techno-Life Competencies"]As these "Unit" titles correctly suggest, the authors provide both a system and a process to increase business and professional communication skills. They include a wealth of specific suggestions as well as real-world examples which suggest HOW to derive the greatest benefit, both from the system and the process. For whom will this book be most valuable? For experienced executives, it offers basic but useful reminders of what they probably know already (at least untuitively) or what they have learned empirically; for less-experienced executives, it offers what may well be new ideas, strategies, and tactics which can help to accelerate their career development.

As a student, I used this book for a class and continue to use it every day as a reference tool as a professional. The authors provide thorough insight backed by years of professional experience. I would stongly suggest this book to any individual looking to enhance their professional skills/appearance prior to or upon entering the workforce, and professors in business management and/or communication arts.

Book is divided into four easy-to-read sections: relational life, work life, public life, and techno-life. Addresses such topics as listening, communication styles, workplace diversity, leadership, business etiquette, public speaking, stress and conflict, and computer technology. Handy reference for every day use. Toolboxes in each chapter provide self-analysis check list on various business communication topics. I highly recommend it for classroom, business, and for personal use.